Human Resource Coordinator

Position Level: Senior Management

Position Code: HRC

Department: Human Resources and Administration

Duty Station: Kenya

Reports To: Group CEO

Job Summary

The Human Resource Coordinator is responsible for supporting daily HR operations and ensuring smooth implementation of HR policies, procedures, and programs. This role coordinates recruitment activities, employee onboarding, records management, payroll support, compliance, and employee engagement initiatives. The HR Coordinator serves as a key liaison between employees and management, ensuring efficient HR service delivery and a positive employee experience.

Key Responsibilities:

1. Recruitment Efficiency

• Time-to-fill vacancies
• Interview-to-hire ratio
• Quality of hire (probation success rate)

2. Onboarding & Documentation

• 100% completion of onboarding documentation
• New hire onboarding satisfaction score

3. Employee Records Management

• Accuracy and completeness of employee files
• Zero compliance breaches related to documentation

4. Payroll & Benefits Administration

• Payroll processing accuracy rate
• Timely benefits enrollment and updates

5. Compliance & Policy Implementation

• Adherence to labor laws and internal policies
• Timely reporting and statutory submissions

6. Employee Engagement & Support

• Employee query resolution time
• Participation rate in engagement initiatives

7. HR Reporting & Data Management

• Timely submission of HR reports
• Data accuracy in HR systems.
• Employee Motivation & Support
• Support and empower employees in achieving their individual KPIs through active collaboration with Heads of Department (HODs).
• Foster a motivating work environment that drives performance, accountability, and goal attainment.

8. Conducting Appraisals

• Lead and facilitate structured employee performance appraisals in alignment with organizational objectives.
• Ensure fair, consistent, and timely evaluation of staff performance, providing constructive feedback and development plans.

Key Qualifications

Education:

• Bachelor’s degree in human resource management, Business Administration, Industrial Psychology, or a related field.
• Postgraduate Diploma or Master’s in HRM, Organizational Development, or Business

Administration is a plus.

Experience:

• Minimum of 5 years’ experience in HR and administration, with at least 3 years in a leadership role.
• Strong knowledge of HR best practices, labor laws, and compliance requirements in Kenya.
• Experience in implementing HR systems, payroll administration, and talent management.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to travel across the three countries as needed.
• Experience of working in a multi-cultural environment.
• Experience in developing HR systems, policies and procedures is an advantage.
• Experience in having used a HRM System.

Skills & Competencies:

• Decision making skills with strong business acumen and drive for results;
• Strategic Thinking & Problem Solving
• Possess strong negotiation, influencing and communication skills. Has the ability to liaise with senior management staff, relevant staff in different functional areas
• Must possess strong Management skills - planning, time management, coordination; People Management – coaching, mentoring, capability development, networking, building teams; and Financial Management – budgets, & costing, skills.
• Good command of English language, both oral and written communication skills

Supervisory Responsibility: Country Human Resources

Critical Relationships: (key internal staff to work with to deliver role): Group CEO, Country Managers, Group Leads, Country Human Resources and Country Heads of Department.