Operations Manager
Job summary
The Operations Manager is responsible for steering the company’s strategic growth and ensuring operational excellence.
Min. qualification
Bachelors
Experience level
Senior level
Experience length
7 years
Language
English
Working hours
Full Time - 8 to 5
Applicant location
Kenya
Job description & requirements
Operations Manager
Job Overview
The Operations Manager is responsible for steering the company’s strategic
growth and ensuring operational excellence. This leadership role involves
overseeing multi-departmental functions—including branch management, technical
services, and specialized units while maintaining rigorous standards of service
delivery and client satisfaction.
Key Responsibilities
·
Business Growth & Retention: Drive organizational expansion by
implementing strategies to retain the current clientele and proactively
identifying opportunities for new business development.
·
Policy Development: Design, implement, and periodically review operational
policies, procedures, and Standard Operating Procedures (SOPs) to ensure
regulatory compliance and peak efficiency.
·
Leadership & Branch Supervision: Provide strategic direction and
oversight to branch managers, ensuring all regional activities align with
corporate objectives.
·
Client Relationship Management: Act as the primary escalation point for
client relations; ensure all concerns are addressed within 12 hours and formal
incident investigations are resolved with a client response within 24 hours.
·
Operational Optimization: Evaluate existing operational structures
and recommend data-driven organizational changes to enhance workflow and
productivity.
·
Administrative Oversight: Manage the administrative functions of
the operations department, establishing cost-effective systems and robust
budgetary controls.
·
Performance Management: Conduct regular performance evaluations
of operational staff, providing mentorship and implementing corrective actions
where necessary.
·
Departmental Oversight: Supervise specialized divisions,
including the Training School, Technical Department, and Canine (Dog) Section,
ensuring each unit adheres to established policies and meets company
standards.
Job Qualifications
·
Professional Experience: A minimum of seven (7) years of
progressive experience in the private security industry, specifically within a
senior management capacity.
·
Educational Background: A Bachelor’s degree in Security
Management, Business Management, or a related field of study.
·
Previous work experience as a Major or
Captain in the military or GSU- SSP will be an added advantage.
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