OPERATIONS MANAGER
Job summary
The Operation Manager is responsible for steering the company s strategic and ensuring operational excellence. This leadership role involves overseeing multi-department's function including branch management, technical services, and specialised units - while maintaining rigorous standards of services and client satisfaction
Min. qualification
Bachelors
Experience level
Senior level
Experience length
7 years
Language
English
Working hours
Full Time - 8 to 5
Applicant location
Kenya
Job description & requirements
Key Responsibilities
- Business growth & Retention: Drive organizational expansion by implementing strategies to retain the current clientele and proactively identifying opportunities for new business development
- Policy Development: Design, implement, and periodically review operational policies, procedures, and standard Operating Procedures (SOPs) to ensure regulatory compliance and peak efficiency.
- Leadership & Branch Supervision: Provide strategic direction and oversight to branch managers, ensuring all regional activities align with corporate objectives.
- Client Relationship Management: Act as the primary escalation point for client relations: ensure all concerns are addressed within 12 hours and formal incident investigations are resolved.
- Operational Optimization: Evaluate existing operational structures and recommend data-driven organizational changes to enhance workflow and productivity.
- Administrative Oversight: Maage the administrative functions of the Operations Department, establishing cost effective systems and robust budgetary controls.
- Performance Management: Conduct regular performance evaluations operational staff, providing mentorship and implementing corrective action where necessary.
- Departmental Oversight: Supervise specialised divisions, including the Training School, Technical Department, and Canine Section, ensuring each unit adheres to established policies and meet company standards.
Job Qualifications
- Professional Expertise - A minimum of 7 years of progressive experience in the private security specially in senior management
- Educational Background: A Bachelors degree in Security manage, business development or other related field of study
- Previous work experience as a Major or captain in the military or GSU will. be an add advantage
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