Quality Control Officer - Cards

JOB TITLE: Quality Control Officer - Cards

REPORTING TO: Quality Assurance Supervisor

LOCATION: Nairobi, Kenya

The Purpose of the Job

The Quality Control Officer - Cards is the final critical checkpoint in our personalization process. This role is responsible for inspecting personalized banking cards to ensure strict compliance with customer specifications, internal quality benchmarks, and stringent regulatory requirements before they are released for fulfilment and distribution. As the ultimate gatekeeper, you guarantee that only flawless, fully functional cards reach banking clients and their customers, directly safeguarding the reputation of our financial partners.

A Brief Description of the Person Specs

Our client is on the hunt for a meticulous, analytical, and uncompromising professional who embodies a & zero-defect&; mindset. If you possess an exceptional eye for microscopic visual discrepancies and a highly methodical approach to functional testing. You understand that in the banking sector, quality is non-negotiable, and you take immense pride in maintaining the highest standards of excellence. If your work ethic is defined by unwavering integrity, patience, and an obsessive commitment to accuracy.

Tasks, Duties & Responsibilities

• Conduct thorough visual and functional inspections of personalized cards to detect any aesthetic flaws or operational defects, ensuring every card meets our premium standards.
• Rigorously verify personalization accuracy; including cardholder name, Primary Account Number (PAN), expiry date, and CVV; as well as overall print quality against precise customer specification sheets.
• Accurately identify, document, and categorize defects and non-conformities, maintaining detailed logs to facilitate robust tracking and root-cause analysis.
• Escalate quality concerns and recurring defects promptly to the relevant production and engineering teams, ensuring immediate corrective and preventive actions are initiated.
• Maintain meticulous, accurate, and complete quality inspection records and logs, ensuring full traceability and readiness for internal and external audits.
• Ensure full compliance with all customer requirements, international regulatory standards, and industry security protocols (including PCI DSS) throughout the inspection process.
• Actively support internal quality audits and investigations by providing comprehensive inspection data, process insights, and historical defect trends.
• Monitor and verify strict adherence to approved production and personalization procedures at every stage of the manufacturing process.
• Verify product traceability and ensure all accompanying documentation is complete, accurate, and properly filed in line with quality management systems.
• Actively participate in continuous improvement initiatives, contributing ideas to enhance quality standards, optimize processes, and drive down defect rates.
• Support defect trend analysis by compiling data and preparing detailed quality performance reports for management review.
• Champion a culture of quality excellence across all production operations, fostering a &;right first time; philosophy among cross-functional teams.

Person Specification

Educational & Professional Qualifications

• Education: A Bachelors Degree or Diploma in a relevant discipline, such as Quality Management, Engineering, Information Technology, Business Administration, or a related field.
• Experience: 1 to 3 years of relevant experience in quality control, quality assurance, or inspection roles, ideally within a production, manufacturing, or banking services environment. Experience with card personalization, secure document inspection, or high-security printing is a distinct advantage.

Skills Forte

Soft Skills:

• Impeccable Attention to Detail: You can spot microscopic errors in print, embossing, or encoding that others would easily overlook.
• Analytical Thinking: Ability to identify the root causes of defects and suggest practical, actionable solutions.
• Integrity & Objectivity: You provide an unbiased assessment of quality, with a strong sense of personal accountability.
• Patience & Methodical Approach: You can perform repetitive inspections for extended periods without compromising speed or accuracy.
• Communication: Clear and professional verbal and written communication skills for reporting findings and liaising effectively with production teams.

Technical Skills:

• Computer Literacy: Proficiency in MS Office Suite (Excel, Word, Outlook) for record keeping, data entry, and generating comprehensive quality reports.
• Inspection Tools: Familiarity with basic measuring and inspection tools (e.g., magnifying loupes, callipers, magstripe/EMV readers) is a significant added advantage.

Core Competencies:

• Quality orientation, strict process adherence, proactive problem-solving, excellent time management, and collaborative teamwork.

Remuneration Package

Our client offer a competitive compensation package designed to attract and retain skilled quality professionals:

Salary:

• A competitive monthly gross salary. Commensurate with your Qualifications, Level of Experience, and Specific Location.
• Roles based in Nairobi typically command the higher end of this scale, reflecting the specialized nature of card quality assurance.

Shift Allowance:

• An additional shift allowance will be provided for officers working non- standard hours or rotating shifts where applicable.

Benefits:

• Comprehensive health insurance coverage (inpatient and outpatient).
• Pension/Retirement plan contributions (NSSF and additional company schemes).
• Generous annual leave entitlement and paid public holiday benefits.

Perks:

• A stable, secure working environment within the dynamic banking services sector, with access to ongoing professional training, quality certification opportunities (e.g., ISO 9001), and clear career progression