Quality Control Officer - SIM

JOB TITLE: Quality Control Officer - SIM

REPORTING TO: Quality Assurance Supervisor

LOCATION:  Nairobi, Kenya

The Purpose of the Job

The Quality Control Officer - SIM is the guardian of connectivity. This role is responsible for meticulously monitoring and verifying product quality throughout the SIM card manufacturing and personalization process. You will ensure that every SIM module, chip, and finished card complies rigidly with customer requirements, internal quality benchmarks, and applicable regulatory obligations before deployment. By guaranteeing flawless functionality, you directly enable millions of subscribers to stay connected to their networks without interruption.

A Brief Description of the Person Specs

Our client is looking for a highly meticulous, technically curious, and uncompromising professional with a & zero-defect; philosophy. If you possess an extraordinary eye for microscopic inconsistencies and a steady, methodical approach to handling delicate electronic components. If you understand that in the telecommunications sector, a single defective SIM can lead to network activation failures and significant customer dissatisfaction. Integrity, patience, and a reverence for precision define your work ethic.

Tasks, Duties & Responsibilities

• Conduct comprehensive quality inspections at all designated production stages, from raw material intake and chip embedding to final personalization and packaging.
• Perform rigorous visual inspections for physical flaws (scratches, chipping, misalignment) and functional verification using specialized readers to confirm electrical integrity and data encoding.
• Accurately identify, document, and report quality defects and non-conformities, categorizing them for effective tracking and root-cause analysis.
• Ensure strict compliance with all approved quality procedures, work instructions, and industry standards (such as GSM Association specifications) at every production step.
• Maintain meticulous, accurate, and complete quality inspection records and logs, ensuring full traceability and readiness for internal and external regulatory audits.
• Proactively investigate quality issues, collaborating with production engineers to recommend and implement effective corrective and preventive actions (CAPA).
• Actively support formal root cause analysis and continuous improvement initiatives to drive down defect rates and enhance overall manufacturing efficiency.
• Verify that all finished SIM cards conform precisely to customer-specific artwork, encoding requirements, and packaging specifications.
• Actively participate in internal quality audits and periodic quality reviews, providing inspection data and process insights to strengthen the Quality Management System (QMS).
• Continuously monitor process consistency and product conformity, flagging any deviations from standard operating parameters to maintain stability.
• Escalate critical or recurring quality issues promptly to the Quality Assurance Supervisor and relevant teams to prevent the release of non-conforming products.
• Champion quality awareness across all production operations, fostering a culture of & right first time; and empowering operators to take ownership of quality.

Person Specification

Educational and Professional Qualifications

• Education: A Bachelors Degree or Diploma in a relevant discipline, such as Quality Management, Electrical/Electronic Engineering, Information Technology, Telecommunications, or a related field.
• Experience: 1 to 3 years of relevant experience in quality control, quality assurance, or inspection roles, ideally within a high-tech production, electronics manufacturing, or telecommunications services environment. Experience with SIM card personalization, chip module embedding, or smart card manufacturing is a distinct advantage.

Skills Forte

Soft Skills:

• Impeccable Attention to Detail: You can spot microscopic errors in chip placement, contact pad alignment, or plastic moulding that others would miss.
• Analytical Thinking: Ability to identify the root causes of technical defects and suggest practical, data-driven solutions.
• Integrity & Objectivity: An unbiased approach to quality assessment, with a strong sense of personal accountability for every product you clear.
• Patience & Methodical Approach: Ability to perform delicate, repetitive inspections without compromising accuracy or concentration over long shifts.
• Communication: Clear verbal and written communication for reporting findings, documenting issues, and liaising effectively with production and engineering teams.

Technical Skills:

• Computer Literacy: Proficiency in MS Office Suite (Excel, Word, Outlook) for record keeping, data entry, and generating comprehensive quality reports.
• Inspection Tools: Familiarity with basic measuring tools (e.g., callipers, micrometres), magnifying equipment, ESD-safe handling practices, and SIM/reader testing devices is a significant added advantage.

Core Competencies:

• Quality orientation, strict process adherence, proactive problem-solving, excellent time management, and collaborative teamwork.

Remuneration Package

Our client offer a competitive compensation package designed to attract and retain skilled quality professionals in the telecommunications manufacturing sector:

Salary:

• A competitive monthly gross salary. Commensurate with your Qualifications, Level of Experience, and Specific Location.
• Roles based in Nairobi typically command the higher end of this scale, reflecting the specialized, high-tech nature of SIM quality assurance.

Shift Allowance:

• An additional shift allowance will be provided for officers working non- standard hours or rotating shifts where applicable.

Benefits:

• Comprehensive health insurance coverage
• Pension/Retirement plan contributions
• Generous annual leave entitlement and paid public holiday benefits