Restaurant Supervisor
Job summary
As a Restaurant Supervisor you will oversee daily front-of-house operations to ensure seamless dining experiences. Key responsibilities include managing shift schedules, training service staff, handling customer inquiries or complaints, and maintaining strict food safety and hygiene standards.
Min. qualification
Diploma
Experience level
Mid level
Experience length
3 years
Language
English
Working hours
Full Time - 8 to 5
Applicant location
Kenya
Job description & requirements
- Supervise daily restaurant operations to ensure efficient and quality service.
- Lead and coordinate service staff during restaurant operations and events.
- Oversee preparation and service during banquets, private functions, and group bookings.
- Ensure tables, dining areas, and event setups meet service and presentation standards.
- Handle customer inquiries, feedback, and complaints professionally.
- Support staff scheduling and monitor attendance and performance.
- Ensure cleanliness, hygiene, and food safety standards are maintained.
- Coordinate with kitchen staff to ensure timely food service.
- Monitor stock levels for service items and report shortages.
Requirements
- Diploma or certificate in Hospitality Management or a related field.
- 2–3 years’ experience in the restaurant or hospital industry ..
- Mandatory experience handling banquets, group bookings, or small events.
- Strong leadership and customer service skills.
- Good communication and problem-solving abilities.
- Ability to work flexible hours, including evenings and weekends.
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