Senior Operations Manager
Job summary
Bebafleet ltd is looking for Senior Operations Manager acting as General manager(AGM) to handle with responsibilities for leading the market operations, driving growth, managing the P&L (profit and loss), and building high-performing teams to deliver safe, reliable transport solutions. This role acts as the primary leader in a specific market or region, balancing strategic growth with operational efficiency and regulatory compliance, including onboarding process, works across sales and the implementation of engineering/Dev ops teams.
Min. qualification
Masters
Experience level
Senior level
Experience length
5 years
Language
English
Working hours
Full Time - 8 to 5
Applicant location
Nairobi, Kenya
Job description & requirements
Responsibilities;
- Strategic Planning: Crafting and implementing strategies for market expansion, setting growth goals, and adjusting plans based on data analysis and market trends.
- Operational Excellence: Monitoring daily performance metrics—such as average ETA (estimated time of arrival), ride completion rates, and driver availability—to maintain service quality.
- Supply and Demand Management: Balancing the number of active drivers with passenger demand in real-time to optimize efficiency and profitability.
- Regulatory Compliance: Ensuring all operations comply with local regulations, labour laws, safety standards, and licensing requirements.
- Driver and Passenger Relations: Addressing customer service issues and managing relationships with driver-partners.
- Public Representation: Acting as the public face of the company, engaging with media, government officials, and industry partners
- Leadership & team management;
- Recruitment and Development: Overseeing the hiring, training, and development of local operational teams.
- Performance Evaluation: Setting performance goals and reviewing employee productivity.
- Problem Solving: Intervening to resolve operational bottlenecks, team conflicts, or competitive threats.
Requirements;
- Preferably 39 years and above (mature, strategic and results-oriented)
- Previous experience in general management/operations or similar executive role, with a master’s degree in Business administration (MBA) from a recognized university.
- Skills: Strong analytical ability, leadership, decision-making, and excellent communication skills.
- Previous experience in e-hailing or ride-hailing companies is an added advantage
- Excellent communication, planning and execution skills
- Ability to collaborate with technical and operations managers
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