WAITER
Job summary
Provide a warm and courteous welcome to all guests, ensuring they feel valued from arrival to departure
Min. qualification
Certificate
Experience level
Entry level
Experience length
2 years
Language
English
Working hours
Full Time - 8 to 5
Applicant location
Kenya
Job description & requirements
JOB TITLE: WAITER
NATURE OF JOB: FULL TIME
INDUSTRY: HOSPITALITY
SALARY: KSHS. 19,000
JOB LOCATION: SOUTH C
DUTIES AND RESPONSIBILITIES
- Provide a warm and courteous welcome to all guests, ensuring they feel valued from arrival to departure
- Guide customers through the menu, offering recommendations and answering questions about ingredients, preparation methods, and specials
- Accurately take food and beverage orders and relay them promptly to the kitchen or bar
- Serve meals and drinks efficiently while maintaining proper service etiquette and timing
- Regularly check on guests to ensure satisfaction, address concerns, and anticipate additional needs
- Handle customer complaints professionally, escalating issues to supervisors when necessary
- Prepare tables before service (mise en place) and ensure they are clean, well-arranged, and fully set
- Clear tables promptly after use and reset them for the next guests
- Maintain high standards of cleanliness and hygiene in the dining area in line with health regulations
- Process customer bills accurately and handle cash or POS transactions responsibly
- Work closely with kitchen and bar staff to ensure smooth coordination and timely service delivery
- Support opening and closing duties, including cleaning, stocking supplies, and organizing service areas
- Adhere to company policies, grooming standards, and service procedures at all times
- Assist in inventory monitoring and report shortages or breakages
- Contribute to a positive team environment and support colleagues during busy periods
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Certificate or Diploma in Hospitality or Food & Beverage Service
- Minimum of 2 years’ experience in a restaurant or hotel setting
- Strong customer service and communication skills
- Well-groomed, professional, and attentive to detail
- Ability to work in a fast-paced environment and as part of a team
- Male candidates are encouraged to apply
- Must be reliable, punctual, and committed to delivering high-quality service
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
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