WAITER / WAITRESS

JOB TITLE WAITER / WAITRESS

NATURE OF JOB FULL TIME

INDUSTRY HOSPITALITY

SALARY KSHS.17,000

JOB LOCATION UPPER HILL

DUTIES AND RESPONSIBILITIES

Customer Service

• Welcome guests warmly and escort them to their tables where necessary.
• Present menus, explain menu items, daily specials, and answer customer inquiries.
• Provide attentive, friendly, and professional service throughout the customer’s dining experience.
• Handle customer requests, concerns, and complaints professionally and escalate issues when necessary.
• Ensure guests feel valued and receive prompt service at all times.

Order Taking and Service

• Accurately take food and beverage orders and communicate them effectively to the kitchen and bar teams.
• Serve food and beverages in a timely and professional manner.
• Check on guests during their meals to ensure satisfaction and address any additional needs.
• Clear tables promptly and prepare them for incoming guests.
• Process customer bills and payments accurately according to company procedures.

Restaurant Operations

• Set up dining areas before service, including arranging tables, chairs, cutlery, glassware, and other dining essentials.
• Maintain cleanliness and organization of the dining area, service stations, and assigned sections.
• Assist with opening and closing duties as assigned.
• Ensure compliance with restaurant standards and operational procedures.
• Support team members during busy periods to ensure smooth service delivery.

Food Safety and Hygiene

• Maintain high standards of personal hygiene and professional appearance.
• Follow food safety, hygiene, and sanitation guidelines at all times.
• Ensure food and beverages are handled and served according to established health and safety standards.
• Report any safety concerns, equipment issues, or hazards promptly.

Teamwork and Communication

• Work collaboratively with kitchen staff, bartenders, supervisors, and fellow service team members.
• Communicate effectively to ensure efficient service and customer satisfaction.
• Attend staff meetings and training sessions as required.
• Contribute positively to a team-oriented work environment.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Certificate or Diploma in Hospitality Management, Food & Beverage Service, Hotel Management, or a related field.
• Minimum of 2 years of experience in a restaurant, hotel, café, or hospitality establishment.
• Experience in customer service and food and beverage operations is highly desirable.
• Knowledge of restaurant service standards and dining etiquette.
• Excellent customer service and interpersonal skills.
• Strong communication and listening abilities.
• Professional appearance and well-groomed presentation.
• Ability to work efficiently in a fast-paced environment.

HOW TO APPLY

• If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
• Interviews will be carried out on a rolling basis until the position is filled.
• Only the shortlisted candidates will be contacted.