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MIND Quest Limited

We are seeking a dynamic and fashion-savvy Customer Sales Assistant to join our retail team in Nairobi. The ideal candidate will have a passion for fashion, excellent customer service skills, and a proven track record in retail sales. You will play a key role in creating an outstanding shopping experience, ensuring customer satisfaction, and contributing to the overall success of the store. Key Responsibilities Greet and assist customers in a friendly, professional, and engaging manner Offer product recommendations and styling advice based on customer preferences Drive sales through excellent product knowledge and upselling techniques Maintain the visual appeal of the store through

Brightermonday Consulting

I. JOB SUMMARY The Operations Manager manages and leads the day-to-day operations and ensures that Service Level Agreement “SLA”, among other program deliverables and operational goals, are met. The Operations Manager works in leading the business unit in improvements in processes, policies and operational systems. The Operations Manager also collaborates with stakeholders (client, senior management, support groups) to ensure efficient and effective operational management. It is also expected that the incumbent takes lead to the department’s short/long term planning, forecasting, and resources management. II. DUTIES & RESPONSIBILITIES 1. Improves operational systems, processes, and

Stitched BY WASH

Stitched By Wash is an equal opportunity company. The Role Stitched by Wash is a leading car interior services provider in Kenya and a rapidly growing upholstery company with laser focus on quality. We have the following tenets as our guiding principles: unmatched quality, utmost customer satisfaction, team work, creativity and innovation. We have a dedicated and hardworking team that works around the clock to ensure that everything runs smoothly in addition to a serene and secure working environment. We are a working family, bound by the love of what we do and none is superior. These roles will be based in Nairobi and Eldoret. We seek to hire passionate and self-driven customer eng

Brightermonday Consulting

Employment Type: Full-Time Reports To: Chief Executive Officer (CEO) Job Summary The Head of Call Center will oversee and manage the call center operations within the company. The role involves team leadership, performance management, quality assurance, operational efficiency, and implementation of customer retention strategies. Important Note: We are seeking a leader ready to engage in 'hands-on management' during the probationary period to build a foundation for future scaling. If you prefer passive oversight, this role is not for you. Key Responsibilities 1. Team Management & Discipline ● Manage and supervise the operator team, including recruitment, onboarding, training, mo

Brightermonday Consulting

Job Summary: Responsible for acting as a liaison between members and the Society. Assist with complaints and queries as well as serve customers by providing product and service information. Essential duties and responsibilities: include the following, but are not limited to the job specifications contained herein. a) Ensure at all times the front office is tidy and manned. b) Receive inbound calls and respond to calls as appropriate c) Receive and register all emails and other written communication d) Ensure walk-ins are properly guided, while maintaining a que time of less than 5 (FIVE) minutes for each. e) Promptly resolve customer service issues to the customer’s satisfaction per the

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Customer Service Jobs, Statpack Jobs. We are seeking a proactive and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, processing orders, coordinating with internal departments, and ensuring excellent customer satisfaction through timely communication and service delivery. Key Responsibilities Receive and process customer orders accurately and on time. Respond to customer inquiries, complaints, and service requests professionally. Coordinate with production, warehouse, and sales departments to ensure timely order fulfillment. Monitor order status and provide customers with regular updates. -

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Customer Service Jobs, Equity Bank Jobs. Role Purpose The Contact Centre Agent is responsible for delivering consistent, high quality customer service across multiple service channels. The role serves as a key customer touchpoint, managing inquiries, service requests, and complaints relating to the Bank’s products and services. The role holder is expected to apply a customer centric approach to resolve issues efficiently, enhance customer experience, and uphold service standards. Through effective engagement, problem resolution, and adherence to operational protocols, the role contributes to customer satisfaction, service excellence, and overall Contact Centre performance. **The Key Resp

Basigo

Customer Service Jobs. BasiGo Jobs About the Role BasiGo Kenya is seeking a Customer Experience Manager who is responsible for leading the Customer Experience team that serves as the primary point of contact between customers and BasiGo. This team manages the customer care hotline, receives and logs customer requests and incidents, coordinates with internal teams to ensure issues are resolved promptly, and communicates updates back to customers. Responsibilities Team Leadership Lead and manage the Customer Experience team responsible for handling inbound customer calls, requests, and incident reporting. Ensure the customer care hotline operates effectively and maintains high avai

Lexisnexis

Sales Jobs. LexisNexis Jobs About the Role The Customer Success Specialist is a play a key role in driving customer value, adoption, and long‑term partnership. As AI‑powered tools and data insights increasingly support the customer lifecycle, this role combines relationship management with digital tools to proactively guide customers, maximise product outcomes, and inform product improvement. The role will be based in country – Kenya. Key Responsibilities Customer Relationship & Value Management Build trusted relationships by understanding customers’ objectives, workflows, stakeholders, and success measures. Align customer needs with organisational goals to ensure LexisNe

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Customer Service Jobs, Network International Jobs. About the Role: The job holder will be responsible for managing, overseeing, and leading the customer care functions and activities across Africa. This position is responsible for developing customer care processes and procedures, including service level adherence, customer retention, average handle time, monitoring and goal setting, team management, and transformation. Responsibilities Lead and manage a team of customer service and call center Oversee daily operations, performance and quality assurance Drive customer satisfaction and retention Develop and implement process improvements Manage performance metrics abd KPIs -

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Banking Jobs, Standard Chartered Bank Jobs. Key Responsibilities Provide robust operational and client service support to assigned Relationship Manager(s) to help achieve financial and service targets.Deliver high-quality service to existing and prospective clients through effective follow-up, engagement, and relationship management.Support referral generation across Wealth, Balance Sheet, and Mortgage solutions by coordinating next steps and client needs.Manage client relationships and portfolios during Relationship Manager absence (e.g., leave), ensuring continuity of service.Complete and support key client lifecycle and governance activities on time, including: Periodic Reviews (PR)

Maersk Line

Customer Service Jobs. Maersk Line Jobs Job Purpose The Customer Experience Agent is responsible for managing and enhancing the customer experience during all in-person interactions at the Maersk counter. This role focuses on handling documentation, cargo release processes, and customer inquiries while identifying opportunities to improve service delivery and operational efficiency. Key Responsibilities Serve as the primary point of contact for customers requiring document release Assist walk-in customers with issue resolution and general inquiries Process manifest amendment requests Issue and amend Bills of Lading Handle telex release requests for exports Process documen

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Customer Service Jobs, Independent Policing Oversight Authority Jobs. Job Purpose Responsible for receiving clients and addressing their issues in a timely and efficient manner. Key Responsibilities/ Duties / Tasks An officer at this grade will undertake the following duties and responsibilities: Supporting the implementation of policies, strategies, guidelines, plans, standards and procedures that impact customer care while ensuring compliance with applicable laws and regulations; Implementing the Authority’s customer care function to enhance client satisfaction in line with the Authority’s Service Delivery Charter; Receiving client concerns, queries, and complaints and for

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Customer Service Jobs, Independent Policing Oversight Authority Jobs. Job Purpose Responsible for coordinating receiving, sorting and processing complaints on Police misconduct at the Call Centre. **Qualifications** For appointment to this grade, an officer must have the following qualifications: Cumulative service period of nine (9) years, three (3) of which must have been at the grade of Senior Officer in either Call Centre or Complaints Management at IPOA 7; Bachelor’s Degree in any of the following disciplines: Law, Criminology, Psychology, Social Sciences, Public Administration, Public Relations, Sociology or equivalent qualifications from a recognized institution; Mana

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Customer Service Jobs, Mogo Finance Jobs. Job Purpose The Senior Customer Care Agent is a high-performing frontline agent who combines strong customer handling with advanced process knowledge, escalation support, and peer guidance. While still actively answering calls and handling customer cases, the Senior Customer Care Agent acts as a first-line support point for other agents, a reliable handler of urgent and priority situations, and a structured feedback source from frontline operations. This role does not include direct people management but carries functional leadership and accountability expectations Key Responsibilities Customer Handling & Priority Cases Handle inbound a

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Customer Service Jobs, Mogo Finance Jobs. Responsibilities Organize and coordinate work tasks to ensure efficient operations. Ensure full compliance with ethical standards, company policies, and procedures. Maintain confidentiality of company and customer information at all times. Ensure timely execution and completion of duties assigned under this Job Description. Maintain full knowledge of the company’s operations, structure, products, and services. Monitor and enforce customer contractual obligations, payment timelines, and debt recovery processes. Supervise team activities to ensure achievement of set collection targets. Monitor, train, and support staff on the use of

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Customer Service Jobs.t Rose Avenue Group Jobs Job Responsibilities Customer Success Strategy & Unified Operating Model Design and own the Customer Success strategy across all five markets, aligned to commercial targets and brand positioning. Build a single, standardised Customer Success engine covering service principles, journey standards, SLAs, escalation paths, and quality benchmarks, deliberately localised to meet the needs of each market. Drive a shared set of practices across countries to ensure consistent experience quality whether in Lagos, Accra, Nairobi, Kampala, or Kigali. Employer Retention, Repeat Demand & Wallet-Share Expansion Design the employer experien

Rose Avenue Consulting Group

Customer Service Jobs. Rose Avenue Consulting Group Jobs A leading online platform that facilitates seamless connections between employers and highly skilled professionals across the region is seeking to hire The Group Head of Customer Success. The role is responsible for leading customer outcomes across five markets in Africa, spanning two well-established recruitment brands in West and East Africa. The role owns the definition and delivery of a unified Customer Success portfolio, standardising service principles, SLAs, and ways of working while preserving the local nuance each market requires. Success is measured by employer re-engagement, seeker re-placement, and growth in revenue per

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Banking Jobs, SBM Bank Jobs. Job Purpose To ensure that the Bank adheres to and is compliant with the laws, regulations and best practices pertaining to the conduct of Customer Due Diligence, Anti-Money Laundering e.g. the Proceeds of Crime and Anti-Money Laundering Act 2009 (and and subsequent amendments), CBK Prudential guideline /PG/08 Proceeds of Crime and Money Laundering (Prevention) and Combating the Financing of Terrorism etc. Key Roles & Responsibilities To undertake Customer Due Diligence (CDD) as per the Law, Prudential Guidelines and the Bank’s KYC/AML Policy-35% To review customer KYC/AML documentation and ensure that all the requisite documentation as per the KYC/

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Customer Service Jobs Pavago Jobs About the role We are seeking a Senior Customer Service Lead & Trainer to lead and support a remote customer service team serving U.S.-based customers. This role focuses on team leadership, training, performance management, and service quality. You will be responsible for onboarding new hires, coaching existing team members, monitoring KPIs, and ensuring a consistent and professional customer experience across all support channels. Responsibilities Team Leadership & Performance Lead, manage, and support offshore customer service agents Monitor team performance and provide regular coaching and feedback Handle escalations and complex cus