Senior Travel Consultant

MAJOR RESPONSIBILITIES

1. Client Consultation & Relationship Management

• Consult with clients to understand their travel needs, preferences, and expectations.
• Recommend suitable destinations, accommodations, and experiences tailored to client profiles, budgets, and travel styles.
• Build and maintain lasting client relationships through proactive communication, follow-up, and high-quality service.
• Act as the primary point of contact for both new and repeat clients, offering dedicated support and concierge-level services.
• Be in communication with Airlines when it comes to group bookings and negotiate on behalf of the company

2. Travel Planning & Booking

• Design complete travel itineraries including international and domestic flights, accommodations, tours, transfers, travel insurance, and add-ons.
• Source and compare travel options through relevant systems such as Amadeus, Sabre, or Galileo.
• Secure bookings with accuracy, ensuring alignment with visa, health, and travel regulations.
• Prepare detailed travel documentation including itineraries, confirmations, visas, and travel advisories.

3. Problem-Solving & Issue Resolution

• Proactively handle travel disruptions, delays, or emergencies with professionalism, offering swift alternative solutions.
• Manage booking changes, cancellations, and refunds in accordance with company policies and supplier terms.
• Maintain clear communication with clients and suppliers during unforeseen events (e.g., weather, strikes, pandemics).

4. Sales & Performance

• Consistently meet or exceed monthly sales targets and service KPIs.
• Upsell additional services such as travel insurance, upgrades, excursions, and airport transfers to enhance the overall experience.
• Identify and pursue new business opportunities and client leads through referrals, networking, and partnerships.

5. Team Collaboration & Mentorship

• Support and mentor junior travel consultants, sharing destination knowledge, systems training, and best practices.
• Provide input into improving internal processes, client communication standards, and customer service protocols.
• Collaborate closely with operations, finance, and marketing teams to ensure a cohesive client experience.

6. Industry Knowledge & Professional Development

• Stay updated on global travel trends, safety protocols, airline regulations, visa policies, and destination highlights.
• Attend trade shows, supplier webinars, FAM trips, and in-house training sessions to maintain expert-level knowledge.
• Maintain certifications and participate in ongoing industry education to remain competitive and informed.

EDUCATION AND KNOWLEDGE SKILLS

• Degree or diploma in Travel, Tourism, or Hospitality Management.
• Experience handling both leisure and corporate travel is a strong advantage.
• Familiarity with CRM systems, B2B travel tools, or booking engines.
• Superior knowledge of travel-industry trends
• Strong customer service and communication skills.
• Attention to detail and accuracy in handling travel documentation.
• Passion for tours and enthusiasm for sharing travel experiences.
• Problem-solving skills and the ability to work under pressure.
• Flexibility to accommodate client needs, including after-hours support.
• Proficiency in multiple languages is a plus.