TOUR CONSULTANT
Job summary
Design and recommend customized travel itineraries for clients based on preferences and budgets
Min. qualification
Diploma
Experience level
Entry level
Experience length
2 years
Language
English
Working hours
Full Time - 8 to 5
Applicant location
Kenya
Job description & requirements
JOB TITLE TOUR CONSULTANT
NATURE OF JOB FULL TIME
SALARY KSHS.40,000
JOB LOCATION NAIROBI
DUTIES AND RESPONSIBILITIES
Tour Planning & Sales
- Design and recommend customized travel itineraries for clients based on preferences and budgets
- Promote tour packages, holiday deals, and travel services to drive sales
- Identify upselling opportunities such as upgrades, excursions, and travel insurance
Booking & Reservations
- Handle flight, hotel, and tour bookings using online reservation systems
- Confirm availability, pricing, and travel arrangements with suppliers
- Ensure all bookings are accurate and completed within required timelines
Customer Service & Client Support
- Respond to client inquiries via phone, email, and in-person consultations
- Provide clear travel information including visa requirements, destinations, and policies
- Resolve client issues and travel disruptions professionally and promptly
Travel Documentation and Coordination
- Assist clients with travel documentation and required paperwork
- Ensure all itineraries and travel plans are properly documented and shared
- Coordinate with airlines, hotels, and tour operators for smooth travel experiences
Sales Reporting & Administration
- Maintain accurate records of bookings, sales, and client interactions
- Prepare regular sales and performance reports
- Support general office administration and travel database management
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Diploma or Degree in Tourism Management, Hospitality, Business Administration, or related field
- Minimum 2 years’ experience in tours and travel industry
- Proficiency in Microsoft Office and online booking systems
- Excellent communication and customer service skills
- Strong sales and negotiation abilities
- High organizational and problem-solving skills
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
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