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Rose Avenue Consulting Group

Customer Service Jobs. Rose Avenue Consulting Group Jobs A leading online platform that facilitates seamless connections between employers and highly skilled professionals across the region is seeking to hire The Group Head of Customer Success. The role is responsible for leading customer outcomes across five markets in Africa, spanning two well-established recruitment brands in West and East Africa. The role owns the definition and delivery of a unified Customer Success portfolio, standardising service principles, SLAs, and ways of working while preserving the local nuance each market requires. Success is measured by employer re-engagement, seeker re-placement, and growth in revenue per

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Banking Jobs, SBM Bank Jobs. Job Purpose To ensure that the Bank adheres to and is compliant with the laws, regulations and best practices pertaining to the conduct of Customer Due Diligence, Anti-Money Laundering e.g. the Proceeds of Crime and Anti-Money Laundering Act 2009 (and and subsequent amendments), CBK Prudential guideline /PG/08 Proceeds of Crime and Money Laundering (Prevention) and Combating the Financing of Terrorism etc. Key Roles & Responsibilities To undertake Customer Due Diligence (CDD) as per the Law, Prudential Guidelines and the Bank’s KYC/AML Policy-35% To review customer KYC/AML documentation and ensure that all the requisite documentation as per the KYC/

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Customer Service Jobs Pavago Jobs About the role We are seeking a Senior Customer Service Lead & Trainer to lead and support a remote customer service team serving U.S.-based customers. This role focuses on team leadership, training, performance management, and service quality. You will be responsible for onboarding new hires, coaching existing team members, monitoring KPIs, and ensuring a consistent and professional customer experience across all support channels. Responsibilities Team Leadership & Performance Lead, manage, and support offshore customer service agents Monitor team performance and provide regular coaching and feedback Handle escalations and complex cus

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Customer Service Jobs, Independent Policing Oversight Authority Jobs. Job Purpose Responsible for receiving, sorting and processing complaints on police misconduct at the Call Centre. **Key Responsibilities** An officer at this grade will undertake the following duties and responsibilities: Receiving and processing complaints on police misconduct at the call centre; Implementing internal case intake committee recommendations; Updating records at the call centre; Implementing systems and processes at the call centre for the efficient management of complaints against the police;v. Collecting and collating data for internal and external reports pertaining to the call centre

Interactive Resource Management

Customer Service Jobs. Interactive Resource Management Jobs Our client – a top tier logistics company that offer a wide range of integrated supply chain solutions, is looking to hire a Customer service manager. Role Purpose To maintain and enhance excellent customer service delivery by organizing and evaluating service and delivery systems and procedures. Your Tasks and Responsibilities; Overseeing and assessing customer service staff activities, and providing the team with regular performance-related feedback. Responsible for all client communication, conflict resolution, and compliance on client deliverables. Strategizing and monitoring the daily activities of customer servic

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Banking Jobs, Absa Bank Jobs. Job Summary To oversee Timiza Virtual Banking day-to-day management of customer services i.e., queries, service requests and complaints resolution in a fair, timely manner; in accordance with Absa’s customer obsession and 10x strategy and in line with the laid down procedures. To provide an efficient relationship management between the outsourced customer service vendor (CCI Kenya) and Absa, in accordance with the Contract and External Supplier Control Obligations. Responsibilities Key accountabilities/Deliverables/Outcomes. Output to deliver this accountability: 50% Ensure effective end-to-end management of customer queries, service reque

HCS Affiliates Group

Customer Service Jobs. HCS Affiliates Group Jobs Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Training and Process Lead Your Work-life Opportunity: Our Client thrives to provide our customers with a world-class experience. To help us do that, we are seeking a highly skilledTraining and Process Lead who will be responsible for driving the overall training strategy, ensuring the design and delivery of quality training programs that enhance team performance and operational excellence. The ideal candidate will be responsible for developing the training team, aligning training initiatives with business goals, and ensur

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Communication Jobs, Equity Bank Jobs. The Role Purpose Responsible for creating, implementing, and evaluating communication strategies to ensure effective and consistent messaging both internally and externally. The role is essential in maintaining a positive image of the bank, fostering strong relationships with stakeholders, and effectively conveying the bank’s mission, values, and achievements. This position reports to the Head of CX Business Partnering. The Key Responsibilities Customer Engagement Initiative: Lead initiatives to enhance customer engagement and satisfaction through personalized communication approaches. This includes implementing feedback mechanisms to gather in

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Customer Service Pavago Jobs About the Role: Our client is seeking a Customer Success Manager / Account Manager to own client relationships, drive product adoption, and ensure renewals and growth. This role requires balancing proactive engagement with responsive problem-solving, acting as the client’s advocate internally while also identifying upsell and cross-sell opportunities. The CSM ensures that customers achieve measurable value while maintaining long-term, profitable partnerships. Responsibilities Onboarding & Adoption: Lead client onboarding sessions and establish success criteria. Configure accounts, deliver product training, and ensure smooth implementation. Tr

Pavago

Customer Service Jobs. Pavago Jobs This role requires someone who understands the realities of scaling startups — changing priorities, imperfect systems, fast iteration, and high ownership. You will work closely with the founder, developers, and outreach team to ensure client delivery keeps pace with growth while maintaining strong results and retention. Responsibilities Client Relationship Ownership Act as the primary point of contact for 20–30 active clients Lead client check-ins, manage expectations, and handle ongoing requests Anticipate risks early and proactively prevent churn Own client satisfaction, retention, and long-term success Campaign Performance & Results

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Customer Service Jobs, Amentum Jobs. **Job Responsibilities:** The Golf Course Marshall is responsible for the day-to-day operations, maintenance, and customer service aspects of the golf facility, ensuring compliance with operational standards and providing an exceptional experience for patrons. This role includes oversight of the golf course, driving range, snack shop, and pro-shop. Primary responsibilities include, but are not limited to: Golf Course Operations: Overseeing the daily operation and maintenance of the golf course, driving range, snack shop, and pro-shop. Scheduling and coordinating tee times, tournaments, and special events to maximize the use of the golf fac

GAME Tosha Limited

Job Summary We are seeking a seasoned, motivated Call Centre Agent with at least 3 years of experience to join our premier customer service team. As an experienced agent, you will act as a primary liaison between our company and our customers, ensuring high-level service, troubleshooting complex issues, and contributing to customer retention. You will handle inbound/outbound calls and multichannel interactions (email, chat) with a high degree of empathy and professionalism, aiming for first-call resolution. Key Responsibilities Customer Support & Resolution: Handle high volumes of inbound customer calls, emails, and chats, providing accurate solutions to complex inquiries and comp

Brightermonday Consulting

Location - Athi River Job Description Mpesa attendant will be able to deposit and withdraw cash Send money via mpesa Paybills Assist customers with transactions Handle complaints and queries Guide customers on using mpesa services Requirements Good communication skills Basic math or accounting skills Customer care skills Ability to handle cash responsibly

Brightermonday Consulting

Job Description The Receptionist at SADA Beauty is the first point of contact for clients and plays a key role in creating a welcoming and professional salon environment. This role involves managing appointments, handling customer inquiries, and supporting daily salon operations to ensure excellent customer service. RequirementsExcellent communication and interpersonal skills Strong organizational and multitasking abilities Professional appearance and positive attitude Ability to work flexible hours, including weekends

Craft Silicon

Key Responsibilities 1. Leadership & Strategy Lead and manage the Channels development team, ensuring high performance, ownership, and collaboration Define and drive the technical roadmap aligned with business and product strategy Collaborate with Product, Support, and Project teams to ensure seamless delivery and supportability Establish and enforce best practices in coding standards, security, architecture, and governance 2. Full-Stack Development Design, develop, and maintain scalable, secure, and high-performance applications using:C# / ASP.NET CoreReact or Angular Provide technical oversight for teams working with:Node.jsPython Drive continuous modernization and adoption

Oya Microcredit Limited

Location: Nairobi Employment Type: Full-Time Reports To: Call Center Manager We are seeking a proactive and customer-oriented Call Center Officer to join our team. The successful candidates will be responsible for handling inbound and outbound calls, responding to customer inquiries, providing accurate information about our services, and ensuring a positive customer experience at all times. Key Responsibilities Handle inbound and outbound customer calls in a professional and courteous manner. Provide accurate information regarding loan products, repayment schedules, policies, and company procedures. Respond promptly and accurately to customer inquiries, complaints, an

Brightermonday Consulting

Reports to: Customer Service Supervisor Role Purpose The Customer Service Executive will be responsible for delivering excellent customer experiences by handling customer inquiries, resolving issues, and providing accurate information about products and services. This role is ideal for individuals with strong communication skills who are looking to build a career in customer service, hospitality, or contact centre operations. Key Responsibilities ● Handle customer inquiries via phone, email, chat, or face-to-face interactions. ● Provide accurate information about products, services, and company policies. ● Resolve customer complaints professionally and in a timely manner. ● Esc

Brightermonday.com Ltd

BrighterMonday.com is a leading online job marketplace dedicated to connecting job seekers with the best employment opportunities and helping employers find top talent. Our mission is to revolutionise the recruitment process by providing innovative hiring solutions through technology. Our Vision Africa’s solution to bridging the talent gap. Job Mission We are seeking motivated and resourceful individuals to join our team as call center agents. In this role, you would be responsible for confirming placement from trained jobseekers by making outbound calls to BrighterMonday soft skills alumni to inquire about their employment status. Reporting to: Call Center Lead **Direct Repor

Brightermonday.com Ltd

Reports to: CX Quality Analyst Role Purpose: We are looking for a high-energy, empathetic, and detail-oriented Customer Experience Intern to join our team. This role is perfect for a recent graduate looking to understand the mechanics of a digital marketplace. You will be the voice of BrighterMonday, ensuring that both job seekers and employers have a seamless, "brighter" experience on our platform. Key Responsibilities User Support: Respond to inquiries from job seekers and employers via phone, email, WhatsApp, and Live Chat in a professional and timely manner. Onboarding Assistance: Guide new employers through the job posting process and help job seekers optimize their digi

HCS Affiliates Group

Admin Jobs. HCS Affiliates Group Jobs The Role RTO Quality and Performance Manager (Experience in call center most preferred) Key Responsibilities Performance Monitoring and Evaluation Quality assurance Continuous improvement Training and Development Compliance and Standards Qualifications & Experience Have worked in a similar role before. Strong analytical skills with a keen eye for detail and accuracy. Data-driven mindset Excellent communication and problem-solving skills. Ability to work proactively and independently in a fast-paced environment. Proficiency in quality assurance software and tools Ability to lead and motivate a team Problem solving an