204 Customer Service & Support jobs available
NALA
Customer Service Jobs. NALA Jobs Your Mission At NALA, customer support is where trust is built. We are hiring a Customer Support Team Lead to own how we show up when it matters most: when transactions fail, money is delayed, and customers need fast, clear answers. Your mission is to deliver reliable, high-quality support at scale while ensuring every interaction strengthens confidence in NALA fintech. You will lead a team, own performance end-to-end, and continuously improve how we operate across markets. This is a hands-on role, you’ll stay close to the work, step into escalations, coach in real time, and fix what’s broken. As we scale, your role is to bring structure to complexity
NALA
Customer Service Jobs. NALA Jobs Your Mission You will own how customers and partners are onboarded into RAFIKI, leading a team responsible for reviewing, verifying, and approving onboarding cases across markets. Your mission is to build and run an onboarding operation that is fast enough to support growth, rigorous enough to meet regulatory standards, and precise enough to ensure every decision is accurate and defensible. You will lead a team of analysts handling KYC/KYB reviews, documentation checks, and onboarding decisions, ensuring cases are processed efficiently, compliance requirements are met, and records are maintained to a high standard. This includes overseeing day-to-da
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Customer Service Jobs, Amentum Jobs. **Job Responsibilities:** The Customer Services Manager is responsible for delivering exceptional customer service by addressing and resolving customer requests, providing accurate information, and fostering a positive customer experience. Core responsibilities include, but are not limited to: Responding promptly and effectively to customer requests, ensuring accurate information, guidance, and status updates are provided in a timely manner. Managing customer inquiries initiated from various sources, such as walk-ins, phone calls, faxes, or emails, while maintaining a professional and courteous demeanor. Ensuring all customer complaints, con
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Customer Service Jobs, Cigna Jobs. Key Responsibilities Accountable to review and assess inventory levels, coordinating daily goals and planning and adjust where needed in view of achieving KPIs. You are accountable to ensure that productivity, quality and customer satisfaction, are managed within own team and motivation of the individuals and team to achieve the operational KPI’s. Being proactive in identifying improvement/enhancement opportunities and be an active owner of seeking and sharing ideas for innovation in business processes. Striving to provide excellent service to our members and clients. Ensure strong employee engagement within the team, including day to day invo
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Customer Service Jobs, Mogo Finance Jobs. Responsibilities Give constant direction to team members to ensure that all customer inquiries are attended to on time Offer Training to new and existing customer care agents Give performance reports of the customer care agents to the management for evaluation and reward purposes. Ensuring Call Centre KPIs are achieved and submit weekly and monthly agents’ performance reports Constantly promote employee engagement to identify training needs Ensure that all customers complaints are timely logged in and updated in CRM Identify the main customer issues raised daily and provide a root cause analysis with proper recommendation on solutio
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Customer Service Jobs, Henkel Jobs. About this Position Customer Service and Logistics Specialist responsible for supporting both customers and supply chain operations by managing orders and ensuring smooth logistics processes. Responsibilities Order Management: annual order entry, ensure sales orders are entered on time for all entry channels, Henkel eshop and EDI monitoring mgmt of orders Invoicing and Claims Management: invoice entry and mgmt, commercial credit and debit note mgmt, claims and complaints mgmt Master Data, Report Mngmt & KPI: support to MDM team in generating reports for CSX operations, to achieve KPIs, use ticketing system for cases mgmt Close collaboration w
HCS Affiliates Group
Customer Service Jobs. HCS Affiliates Group Jobs Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit A Staff Coordinator, who will be a key point of contact between the company and their customers. Key Responsibilities Coordinate operations control center Maximize the productivity of resources (people, technology etc.) Coach and handhold agents to maintain high operations standards Monitor and improve order delivery time whilst minimizing order cancellations. Evaluate performance with key metrics (etc.) Ensure quality assurance checks are completed and maintained Optimize delivery times and maximize Gsat Assis
National Bank Of Kenya
Banking Jobs. National Bank of Kenya Jobs. Position Scope: The role serves as a critical communication link between the Bank and customers through digital channels – telephone, SMS, emails, social media to address customer queries and complaints, and provide information in real time for improved service delivery, customer satisfaction, loyalty and retention. Key Responsibilities: Handle incoming and outgoing interactions with customers professionally as per defined standards. Provide customers with product or service information. Handling customer complaints per defined procedures Record all customer interactions in eCRM or any other platform as may be required and track for
Artcaffe Coffee And Bakery
Customer Service Jobs. Artcaffe Coffee and Bakery Jobs Artcaffé is looking for a data-driven and customer-focused CRM Manager to join our team. This role is ideal for someone who is passionate about building meaningful customer relationships, leveraging data insights, and driving engagement and loyalty. About the Role As CRM Manager, you will own and optimize our customer relationship management strategy. You’ll be responsible for enhancing customer journeys, increasing retention, and driving personalized communication across all touchpoints. Key Responsibilities Develop and execute CRM strategies to drive customer acquisition, engagement, and retention Manage and optimize CRM
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Admin Jobs, Amentum Jobs. Job Responsibilities: Supervise and oversee daily operations of the Unaccompanied Housing (UH) front desk to ensure resident personnel are consistently accommodated in a professional and timely manner. Manage and supervise UH Front Desk Clerks, providing direction, training, and mentoring to ensure a high level of service. Monitor operations to ensure compliance with established policies, procedures, and military housing standards. Handle escalated resident inquiries, complaints, or concerns, and resolve issues in a professional and efficient manner. Oversee check-in, check-out, and resident registration processes to ensure accuracy and adherence to ho
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Customer Service Jobs, Amentum Jobs. The Ship’s Store Customer Services Manager is responsible for leading and overseeing customer service operations within the Ship’s Store. This role requires a leadership mindset, excellent interpersonal skills, and the ability to ensure exceptional levels of service while maintaining operational compliance with policies and procedures. Responsibilities Customer Service Operations: Managing day-to-day operations of the Ship’s Store, ensuring all aspects of customer service run smoothly and efficiently. Ensuring the provision of proactive, polite, and professional customer service to meet or exceed patron expectations. Resolving customer servi
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Customer Service Jobs, Maersk Line Jobs. The Customer Solutions Partner will be responsible for supporting account owners with the creation of E2E solutions and value propositions (including monetary value to customers) by ensuring alignment between customer needs, local product capabilities and sales execution. Solutions are to be replicable for other customers within the same vertical, allowing us to work more efficiently and to accelerate growth. This role will also coordinate and drive cross-functional and cross-Area collaboration both within and outside the Opportunity Management Evaluation Board (OMEB) process. **Key Responsibilities:** Develop & Design Solutions: Translate c
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Customer Service Jobs, Maersk Line Jobs. The Area Head of Customer Success acts as a strategic partner to the Area Sales Manager driving the Sales Leadership Team (SLT) agenda, team insights, identifying where to prioritize focus and ensuring alignment with regional strategy. You will work closely with the Regional Pipeline and Performance Lead to identify most critical performance enhancing areas and actions, aligning same with the Area Sales Manager and driving actions via the SLT. This role also runs sales coverage execution at Area level and supports Sales Managers through the process, in addition to leading a team of Customer Success Partners (CSPs) and Customer Solutions Partner. **Ke
Moko Home + Living
Customer Service Jobs. Moko Home + Living Jobs Moko Home + Living is looking for a Senior Officer, Customer Experience to join the team at MoKo. If you love creating amazing customer experiences, leading teams, and using data to improve how things work, this could be a great fit for you. Responsibilities You will be responsible for leading and developing a team of 7 Customer Experience Officers while championing Moko’s Inspire Principles. You will improve customer experience through strong team leadership, hands-on support, and data-driven performance improvements, with full accountability for team results and key CX metrics. How to Apply Click here to apply
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The Client Manager is a seasoned subject matter expert. This is a quota-bearing sales persona and is primarily responsible for taking full ownership of assigned accounts and manages and grows relationships to drive expansion and renewals across all solution areas. This role is able to do so by leveraging company’s tools and methodologies to analyze the client’s situation and business requirements. This role possesses advanced planning skills to coordinates the interaction of a number of company role-players in different geographies during the sales engagement. The Client Manager displays strategic thinking capabilities, a high level of business acumen and deep knowledge of the latest trends
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Customer Service Jobs, Network International Jobs. About the Role: The job holder will be responsible for managing, overseeing, and leading the customer care functions and activities across Africa. This position is responsible for developing customer care processes and procedures, including service level adherence, customer retention, average handle time, monitoring and goal setting, team management, Transformation and more. Responsibilities Lead and manage a team of customer service and call center Oversee daily operations, performance and quality assurance Drive customer satisfaction and retention Develop and implement process improvements Manage performance metrics abd K
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Customer Service Jobs, M-KOPA Solar Jobs. We are looking for a BPO Operations Manager to provide dedicated operational leadership for M-KOPA Kenya’s outsourced Customer Care operations, managing over 500 agents across two BPO partners. This role offers the opportunity to lead large-scale BPO operations at M-KOPA Kenya, driving performance excellence and SLA compliance across our outsourced customer care functions. You’ll manage day-to-day operations for 500+ agents across CCI and iSON, implementing rigorous performance management frameworks and ensuring consistent service delivery. You’ll work as the primary operational interface between M-KOPA and our BPO partners, driving accountability, c
Talent Grid Africa
Customer Service Jobs. Talent Grid Africa Jobs In this role, you will actively contribute to client onboarding, relationship management, and cross-functional collaboration, working closely with recruitment, sales, and project teams to ensure alignment and service excellence. At the same time, you will maintain operational efficiency by coordinating schedules, managing administrative processes, and supporting internal communication. This is an opportunity for someone who thrives in a fast-paced, people-centered environment and is passionate about creating structure, improving experiences, and driving consistency across operations. Qualifications & Experience Bachelor’s degree in Busines
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Procurement Jobs, Nestle Jobs. Position Summary With a history spanning over 150 years, Nestlé didn’t become the world’s leading food and beverages brand by chance. Perfection is at the heart of what we do, and our people are always looking for the next big idea to cement our status. We are now looking for a Customer Facing Supply Chain Manager Traditional Trade to be based in Bryanston. In this role you will be responsible for driving end‑to‑end Customer Facing Supply Chain excellence across clusters (EHOA, GZ, SA) in the Traditional Trade channel, by integrating operational customer management with advanced analytics and insight generation. This role Leads customer collaboration, servi
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Banking Jobs, Equity Bank Jobs. The Role Purpose Support the implementation, governance and continuous improvement of the Customer Experience (CX) Knowledge Management and Training Framework. The role coordinates knowledge capture, develops and maintains CX training content, facilitates learning sessions, and promotes a strong culture of continuous learning and knowledge sharing to uplift customer experience standards and service delivery across the Bank. The Key Responsibilities Maintain, update and continuously improve Customer Experience knowledge repositories, best practice libraries, FAQs and process documentation. Develop, review and curate engaging and user-friendly Custom
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