Browse jobs

Keith Interiors (k) Limited

Key Responsibilities Support the CEO in daily operations and strategic initiatives. Manage client relationships and business development opportunities. Coordinate and oversee office operations across departments. Follow up on projects, proposals, quotations, invoices, and client communications. Manage brand visibility, social media engagement, and public relations. Coordinate travel, meetings, exhibitions, and executive schedules. Ensure accountability and performance across teams. Represent Keith Interiors professionally in meetings, client engagements, and industry events. Ideal Candidate Background in Interior Design, Interior Architecture, Architecture, Constr

Brightermonday Consulting

Responsibilities Handle customer inquiries via phone, email, and live chat. Respond promptly to customer questions and follow up on unresolved cases. Provide product information, usage guidance, and troubleshooting support. Assist customers with after-sales issues, returns, and warranty-related concerns. Create, manage, and follow up on support tickets until resolution. Escalate complex issues and provide timely feedback to relevant teams. Collect customer feedback and report recurring issues for process improvement. Meet email, call, and chat performance targets. Maintain accurate records of customer interactions. Provide remote support and guidance through video calls w

Brightermonday Consulting

Responsibilities Handle customer inquiries via phone, email, and live chat. Respond promptly to customer questions and follow up on unresolved cases. Provide product information, usage guidance, and troubleshooting support. Assist customers with after-sales issues, returns, and warranty-related concerns. Create, manage, and follow up on support tickets until resolution. Escalate complex issues and provide timely feedback to relevant teams. Collect customer feedback and report recurring issues for process improvement. Meet email, call, and chat performance targets. Maintain accurate records of customer interactions. Provide remote support and guidance through video calls when required. Requ

Brightermonday Consulting

Responsibilities Handle customer inquiries via phone, email, and live chat. Assist customers with product information and order placement. Respond to customer questions and resolve issues on time. Collect and report customer feedback and complaints. Support e-commerce after-sales service activities. Maintain product knowledge and complete assigned tasks. Requirements No gender limitation. College diploma/degree or higher. Fluent in English with strong communication skills. At least 1 year of customer service, sales, or pre-sales experience. Familiarity with e-commerce after-sales support processes. Customer-focused, reliable, and highly stable. Ability to handl

Job Githunguri Dairy

Customer Service Jobs. Job Githunguri Dairy Jobs Reporting to: Field Sales Supervisor Industry: FMCG Job Location: Githunguri Githunguri Dairy Farmers Co-operative Society Ltd plays a key role in marketing of its member’s milk which is processed and packed in form of pouch packed fresh milk, Tetra Classic fresh milk, lala, butter, ghee and cream under the flagship of “Fresha Dairy Products”. Githunguri Dairy Farmers Co-operative Society Ltd vision is to be a world class producer of dairy brands while the Mission is to consistently provide high quality brands to our consumers efficiently for stakeholder’s value maximization. The society invites applications from suitable candidate

Vivo Fashion

Customer Service Jobs. Vivo Fashion Group Jobs Job Purpose The Customer Experience Lead is the operational leader of the Vivo team responsible for the day-to-day experience Vivo customers receive across all touchpoints: retail stores, call centre, email, WhatsApp and social. This role translates strategy set by the Head of Retail & CX into consistent, high-quality service delivery. It owns the complaint-to-store feedback loop, coaches and quality-assures the two CX Executives, and ensures Vivo’s in-store and digital experience meets the brand standard. This is a hands-on leadership role. The CX Lead is the first point of escalation for the Vivo team, the primary link between frontline ag

Ison Xperiences Limited

Customer Service Jobs. iSON Xperiences Limited Jobs Job Summary iSON Xperiences Limited is seeking a highly motivated and results-oriented Assistant Manager – Operations (Customer Service) to join our Nairobi-based team. This role is critical in ensuring seamless customer service operations, effective client engagement, and consistent achievement of Service Level Agreements (SLAs). The Assistant Manager – Operations will serve as a key link between the client and internal teams, ensuring operational efficiency, service quality, and continuous improvement. The ideal candidate will have strong leadership capability, excellent client management skills, and proven experience in a call ce

Unknown

Sales & Marketing Jobs, Sheer Logic Jobs. Location: Nairobi About the Role A leading multinational is seeking a Customer Development Lead to drive customer and channel strategies in the Kenyan market. You will be responsible for developing and executing customer business plans, delivering annual sales targets, and building market competitiveness through strong leadership of account management teams. Key Responsibilities Develop and manage customer/channel business plans aligned with strategic targets Deliver topline growth and gross margin results on the Customer P&L Build strong customer relationships across supply chain, marketing, and finance Lead account and category

Buysimu Technologies Limited

Handle inbound and outbound customer calls professionally Respond to customer inquiries, complaints, and service requests Provide accurate information about products and services Maintain and update customer records Follow up on customer issues to ensure quick resolution Meet customer service and call handling targets Escalate complex issues when necessary Maintain professionalism and positive communication at all times

Kolm Solutions

About the Role X1X provides business-grade Lenovo laptops through an affordable 12-month PAYGO (Pay-As-You-Go) model managed by smart hardware-locking technology. We are not looking for smooth-talking salespeople who chase easy numbers. We are hiring disciplined Field Representatives who act as human gatekeepers—balancing community network building with strict credit evaluation and asset protection. Key Responsibilities Build Community Nodes: Onboard and manage local institutional partners (School Heads, Clinic Managers, Church Leaders, and Small Business Owners) and individuals, and to act as structured referral sources. Field Verification (KYC): Conduct physical on-site visits to appli

St. George's Auto Fit Limited

Company: St George’s Auto Fit Ltd Location: Reception / Front Office Reports To: Garage Manager / Director Key Duties and Responsibilities Customer Care Responsibilities ● Welcome and attend to customers professionally at the reception. ● Receive customer vehicle concerns and record service requests accurately. ● Open job cards and coordinate with technicians/service advisors. ● Answer phone calls, emails, WhatsApp, and social media inquiries promptly. ● Provide customers with updates on vehicle repair progress. ● Handle customer complaints professionally and escalate where necessary. ● Maintain proper customer records and filing systems. ● Ensure the reception area

Retail Concepts Limited

Reporting To Store Supervisor / Operations Key Responsibilities Attend to customers professionally and assist with product inquiries. Receive, arrange, and replenish stock on shelves and display areas. Monitor product expiry dates and report damaged or slow-moving items. Operate POS systems and handle cash, mobile payments, and receipts accurately. Ensure shelves, refrigerators, and display areas remain clean and well organized. Support stock counts, inventory checks, and daily reconciliation processes. Assist in opening and closing procedures of the store. Maintain proper merchandising standards and promotional displays. Coordinate with supervisors on stock shortages and customer fe

Unknown

Sales & Marketing Jobs, Enko Education Jobs. Are you passionate about driving enrolment growth and building strong relationships with families? Do you thrive in a role where strategy, customer experience and results go hand in hand? At Enko KISC, we are looking for a Sales & Customer Manager to lead enrolment growth across our four campuses, strengthen admissions operations, and ensure every prospective family experiences the highest standards of service from first enquiry to first day of school. This is a strategic and hands-on leadership role for someone who combines commercial acumen, strong stakeholder management, and a passion for education. As the Sales & Customer Manager, you

The Jitu

Customer Service Jobs, The Jitu.com Jobs. We are seeking a Client Service Associate who will be responsible for supporting the day-to-day operations of the trade desk by assisting clients in executing trades via Bank Wire and ACH transfers. The role also involves developing relationships with prospective clients, onboarding new clientele, and maintaining strong client relationships through calls, texts, and email communications. Responsibilities: Handle inbound calls, texts, and emails from prospective and current clients, while also making outbound communications to assist clients and promote company services. Utilize company compliance policies and standard operating procedures to

WORK Global Careers Limited

Key ResponsibilitiesSecurity Governance & Compliance Establish and enforce standardized security SOPs across all properties. Ensure consistent implementation of access control, visitor management, guard operations, and incident response. Act as the single point of accountability for compliance, investigations, and incident closure. Conduct scheduled and random compliance audits. Develop and maintain monthly security compliance scorecards.Incident Management & Investigations Manage centralized incident reporting, escalation, tracking, and closure. Lead investigations into unauthorized access, misuse of codes, staff misconduct, guest abuse, and breaches of protocols. Ensure proper

Unknown

Customer Service Jobs, Bumpa Jobs. As a Bumpa Specialist, you’ll be one of the first and most important touchpoints in their journey, helping them navigate the platform, resolve issues quickly, and get the support they need to run and grow their businesses with confidence. This role is focused on delivering clear, timely, and helpful support across key merchant touchpoints while contributing to overall merchant satisfaction, trust, and long-term success on the platform. You will support merchants across multiple channels, including phone, live chat, email, WhatsApp, and social media, helping them solve everyday challenges and making their experience with Bumpa as smooth as possible. Beyond r

Unknown

Customer Service Jobs, Bumpa Jobs. The Bumpa Expert – Merchant Onboarding Associate plays a mission-critical role in helping new merchants get started and succeed early on Bumpa. You are the first product success partner a merchant interacts with after subscribing. Your goal is to help merchants set up confidently, automate operations, launch faster, and reach their first “Aha!” moment, a stage where they start processing orders, collecting payments and depend on Bumpa for their daily smooth operations. This role sits at the centre of merchant success and product enablement. You’ll help merchants connect business tools, configure settings, troubleshoot onboarding blockers, and guide merchant

Mawingu

Customer Service Jobs. Mawingu Jobs Role Summary Reporting to the Group Customer Experience Lead, this role is responsible for driving service excellence in line with the Group CX strategy across all customer touchpoints and channels, including the contact centre, social media, retention and digital sales, and customer operations teams. The role also oversees customer experience KPIs across all customer journeys to ensure high customer satisfaction. Key Responsibilities Culture & Strategy Drive a customer-first culture through collaboration and service excellence. Service Quality & Governance Monitor customer satisfaction, drive improvements, and oversee CX performance reviews. -

Unknown

Customer Service Jobs. Location: Ruiru, Industry: ISP, Gross Salary: Ksh 80,000 Our client is a lleading privately owned Internet Service Provider, specializing in simple, affordable, and high-speed fiber internet solutions. The organization is committed to delivering a seamless customer experience through reliable connectivity, 24/7 technical support, and continuous investment in innovative systems and technologies. Through strategic partnerships with infrastructure providers, it aims to expand access to dependable internet services across the region Job purpose To own customer retention, reduce churn, and protect recurring revenue by building a high-performing customer succ

Unknown

Banking Jobs, Absa Bank Jobs. Job Summary To provide efficient and effective customer service to customers with utmost level of consistency and quality, ensure customer excellence and facilitate access to quality, safe, effective and cost-efficient care for insured clients. Respond to customer enquiries and address issues regarding products or services at the 24-hour contact centre. Job Description Immediate management of inbound and outbound calls in line with contact center call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs. Guide the insured Members about their benefits management, the appropriate service providers and