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Ison Xperiences Limited

Sales Jobs. iSON Xperiences Jobs About the Role iSON Xperiences Ltd is seeking a highly motivated and experienced Assistant Manager – Skills Development to lead learning and development initiatives within our call center operations. This role is responsible for ensuring the effective design, delivery, evaluation, and continuous improvement of training programs that enhance employee performance, support operational excellence, and meet client expectations. The successful candidate will play a key role in developing customer service talent, driving training effectiveness, supporting new hire success, and implementing strategic learning initiatives across the business. **Key Responsibi

WORK Global Careers Limited

Key Duties: Handle client inquiries via calls, emails & walk‑ins Maintain accurate client records & follow‑ups Support property viewings, bookings & onboarding Resolve customer concerns & escalate issues when needed Ensure excellent customer experience aligned with company standards Requirements: Diploma/Degree in Customer Care or related field Minimum 2–3 years’ customer service experience (real estate preferred) Excellent communication & interpersonal skills Problem‑solving mindset & client‑focused attitude

GAME Tosha Limited

Job Description A large international company is looking for a French-speaking Call Center Manager to join our office-based team in Kenya. We are looking for a responsible and communicative professional with call-center experience who can effectively interact with customers, work with CRM systems, and maintain a high level of customer service. Key Responsibilities Inform customers about company promotions, bonuses, and special offers; Handle both inbound and outbound customer communications; Maintain a high standard of customer service; Work with CRM systems and internal databases; Process customer requests and inquiries; Monitor the quality of customer communications;

Early Hr Consultants

Key Responsibilities: · **Prospecting and Lead Generation:** Identify and qualify potential customers through various channels, including cold calling, networking, and referrals. · **Customer Needs Analysis:** Understand customer requirements, pain points, and business objectives to recommend appropriate products or services. · Product Knowledge: Develop a deep understanding of the company's products and services to effectively communicate their value to potential clients. Report any malfunctioning machines to the office immediately · **Sales Presentations and Demonstrations:** Deliver engaging presentations and product demonstrations to showcase features and benefits. · **Negotiati

Smart Royal Career Consultant

Key Responsibilities:  Handling customer inquiries and providing support services  Attending to clients (walk-ins, calls, and emails)  Maintaining accurate customer records and reports  Ensuring high standards of customer satisfaction Requirements:  Diploma or Degree with 3–5 years experience  Strong communication and interpersonal skills  Computer literate (MS Office basic skills)  Ability to handle clients professionally in a busy institutional environment  Must be based in Kitengela or surrounding areas

Zevra Gray Ltd

Key Responsibilities Follow up on assigned overdue accounts through phone calls, SMS, and emails. Maintain accurate and detailed records of all collection activities and client interactions. Negotiate repayment plans and monitor adherence to agreed payment arrangements. Update payment commitments (PTPs), broken promises, and client feedback in the system. Escalate chronic defaulters and unresponsive accounts to the Recovery and Legal teams. Verify outstanding balances and client information before initiating recovery actions. Coordinate with the Finance team to resolve disputed balances and account discrepancies. Prepare and submit daily, weekly, and monthly collection re

Brightermonday Consulting

Responsibilities Handle customer inquiries via phone, email, and live chat. Respond promptly to customer questions and follow up on unresolved cases. Provide product information, usage guidance, and troubleshooting support. Assist customers with after-sales issues, returns, and warranty-related concerns. Create, manage, and follow up on support tickets until resolution. Escalate complex issues and provide timely feedback to relevant teams. Collect customer feedback and report recurring issues for process improvement. Meet email, call, and chat performance targets. Maintain accurate records of customer interactions. Provide remote support and guidance through video calls w

Job Githunguri Dairy

Customer Service Jobs. Job Githunguri Dairy Jobs Reporting to: Field Sales Supervisor Industry: FMCG Job Location: Githunguri Githunguri Dairy Farmers Co-operative Society Ltd plays a key role in marketing of its member’s milk which is processed and packed in form of pouch packed fresh milk, Tetra Classic fresh milk, lala, butter, ghee and cream under the flagship of “Fresha Dairy Products”. Githunguri Dairy Farmers Co-operative Society Ltd vision is to be a world class producer of dairy brands while the Mission is to consistently provide high quality brands to our consumers efficiently for stakeholder’s value maximization. The society invites applications from suitable candidate

Vivo Fashion

Customer Service Jobs. Vivo Fashion Group Jobs Job Purpose The Customer Experience Lead is the operational leader of the Vivo team responsible for the day-to-day experience Vivo customers receive across all touchpoints: retail stores, call centre, email, WhatsApp and social. This role translates strategy set by the Head of Retail & CX into consistent, high-quality service delivery. It owns the complaint-to-store feedback loop, coaches and quality-assures the two CX Executives, and ensures Vivo’s in-store and digital experience meets the brand standard. This is a hands-on leadership role. The CX Lead is the first point of escalation for the Vivo team, the primary link between frontline ag

Ison Xperiences Limited

Customer Service Jobs. iSON Xperiences Limited Jobs Job Summary iSON Xperiences Limited is seeking a highly motivated and results-oriented Assistant Manager – Operations (Customer Service) to join our Nairobi-based team. This role is critical in ensuring seamless customer service operations, effective client engagement, and consistent achievement of Service Level Agreements (SLAs). The Assistant Manager – Operations will serve as a key link between the client and internal teams, ensuring operational efficiency, service quality, and continuous improvement. The ideal candidate will have strong leadership capability, excellent client management skills, and proven experience in a call ce

Unknown

Job Title: Date Posted: Job Type: Employer: Industry: Salary: Location: Country: Deadline: Summary: Sales & Marketing Jobs, Sheer Logic Jobs. Location: Nairobi About the Role A leading multinational is seeking a Customer Development Lead to drive customer and channel strategies in the Kenyan market. You will be responsible for developing and executing customer business plans, delivering annual sales targets, and building market competitiveness through strong leadership of account management teams. Key Responsibilities Develop and manage customer/channel business plans aligned with strategic targets Deliver topline growth and gross margin results on the Customer P&L Build s

Buysimu Technologies Limited

Handle inbound and outbound customer calls professionally Respond to customer inquiries, complaints, and service requests Provide accurate information about products and services Maintain and update customer records Follow up on customer issues to ensure quick resolution Meet customer service and call handling targets Escalate complex issues when necessary Maintain professionalism and positive communication at all times

Kolm Solutions

About the Role X1X provides business-grade Lenovo laptops through an affordable 12-month PAYGO (Pay-As-You-Go) model managed by smart hardware-locking technology. We are not looking for smooth-talking salespeople who chase easy numbers. We are hiring disciplined Field Representatives who act as human gatekeepers—balancing community network building with strict credit evaluation and asset protection. Key Responsibilities Build Community Nodes: Onboard and manage local institutional partners (School Heads, Clinic Managers, Church Leaders, and Small Business Owners) and individuals, and to act as structured referral sources. Field Verification (KYC): Conduct physical on-site visits to appli

Retail Concepts Limited

Reporting To Store Supervisor / Operations Key Responsibilities Attend to customers professionally and assist with product inquiries. Receive, arrange, and replenish stock on shelves and display areas. Monitor product expiry dates and report damaged or slow-moving items. Operate POS systems and handle cash, mobile payments, and receipts accurately. Ensure shelves, refrigerators, and display areas remain clean and well organized. Support stock counts, inventory checks, and daily reconciliation processes. Assist in opening and closing procedures of the store. Maintain proper merchandising standards and promotional displays. Coordinate with supervisors on stock shortages and customer fe

St. George's Auto Fit Limited

Company: St George’s Auto Fit Ltd Location: Reception / Front Office Reports To: Garage Manager / Director Key Duties and Responsibilities Customer Care Responsibilities ● Welcome and attend to customers professionally at the reception. ● Receive customer vehicle concerns and record service requests accurately. ● Open job cards and coordinate with technicians/service advisors. ● Answer phone calls, emails, WhatsApp, and social media inquiries promptly. ● Provide customers with updates on vehicle repair progress. ● Handle customer complaints professionally and escalate where necessary. ● Maintain proper customer records and filing systems. ● Ensure the reception area

Unknown

Job Title: Date Posted: Job Type: Employer: Industry: Salary: Location: Country: Deadline: Summary: Customer Service Jobs, Maersk Line Jobs. Key Responsibilities Build long-term partnerships with clients by understanding their supply chain challenges maintaining strong relationships with existing and potential customers Act as the primary point of contact for customer inquiries, ensuring timely and effective communication on significant trends, rate changes and policies for your assigned accounts Reporting and feedback loop from the sales team on opportunities and Ocean and Landside contract fulfillment. Continually assess customer progress toward stated goals and drive expected

The Jitu

Customer Service Jobs, The Jitu.com Jobs. We are seeking a Client Service Associate who will be responsible for supporting the day-to-day operations of the trade desk by assisting clients in executing trades via Bank Wire and ACH transfers. The role also involves developing relationships with prospective clients, onboarding new clientele, and maintaining strong client relationships through calls, texts, and email communications. Responsibilities: Handle inbound calls, texts, and emails from prospective and current clients, while also making outbound communications to assist clients and promote company services. Utilize company compliance policies and standard operating procedures to

WORK Global Careers Limited

Key ResponsibilitiesSecurity Governance & Compliance Establish and enforce standardized security SOPs across all properties. Ensure consistent implementation of access control, visitor management, guard operations, and incident response. Act as the single point of accountability for compliance, investigations, and incident closure. Conduct scheduled and random compliance audits. Develop and maintain monthly security compliance scorecards.Incident Management & Investigations Manage centralized incident reporting, escalation, tracking, and closure. Lead investigations into unauthorized access, misuse of codes, staff misconduct, guest abuse, and breaches of protocols. Ensure proper

Unknown

Job Title: Date Posted: Job Type: Employer: Industry: Salary: Location: Country: Deadline: Summary: Customer Service Jobs, Bumpa Jobs. As a Bumpa Specialist, you’ll be one of the first and most important touchpoints in their journey, helping them navigate the platform, resolve issues quickly, and get the support they need to run and grow their businesses with confidence. This role is focused on delivering clear, timely, and helpful support across key merchant touchpoints while contributing to overall merchant satisfaction, trust, and long-term success on the platform. You will support merchants across multiple channels, including phone, live chat, email, WhatsApp, and social media, helping

Unknown

Job Title: Date Posted: Job Type: Employer: Industry: Salary: Location: Country: Deadline: Summary: Customer Service Jobs, Bumpa Jobs. The Bumpa Expert – Merchant Onboarding Associate plays a mission-critical role in helping new merchants get started and succeed early on Bumpa. You are the first product success partner a merchant interacts with after subscribing. Your goal is to help merchants set up confidently, automate operations, launch faster, and reach their first “Aha!” moment, a stage where they start processing orders, collecting payments and depend on Bumpa for their daily smooth operations. This role sits at the centre of merchant success and product enablement. You’ll help merch