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Customer Service Jobs, M-KOPA Solar Jobs. We are looking for a Customer Care Trainer to strengthen the capability of our Customer Care teams and elevate the quality and consistency of customer interactions across M-KOPA. This role offers the opportunity to shape how hundreds of Customer Care agents deliver exceptional support to millions of M-KOPA customers. You’ll facilitate training programs, develop learning materials, and identify skills gaps that improve agent performance and customer outcomes. You’ll ensure agents—both in-house and BPO—have the product knowledge, system proficiency, and customer handling skills needed to deliver excellent support. Working with talented teams across

Hubken Consultancy

Role Purpose The Dispatch Agent is responsible for real-time monitoring, ticket management, SLA compliance, reporting, and customer coordination to ensure efficient connection and restoration of network services. The role ensures that all service tickets are received, assigned, updated, escalated, and closed in accordance with client guidelines and company operational procedures. To play a critical role in maintaining service availability, achieving 99% SLA compliance targets, and ensuring high levels of customer satisfaction. Key Responsibilities a) Ticket Management & Coordination Receive and acknowledge all incoming service tickets promptly. Check whether escalations a

Hubken Consultancy

Role Purpose The BCP Dispatch / ISP Lead is responsible for ensuring continuity of service delivery operations during operational disruptions, emergencies, system failures, staffing shortages, or network incidents. The role oversees continuity in ticket management, technician coordination, client communication, and SLA performance to minimize downtime and maintain customer satisfaction. The role serves as the key coordination point between clients, field technicians, logistics teams, and internal operations to ensure uninterrupted service delivery, network stability, and operational recovery. Key Responsibilities A. Business Continuity & Incident Management Coordinate opera

Cerba Lancet

Customer Service Jobs. Cerba Lancet Jobs The ideal candidate will be responsible for ensuring excellent client experience, managing service delivery standards, handling escalations and leading a high performing customer service team. Qualifications Bachelor’s Degree in a Business-related field Minimum of 4 years experience in customer service management preferably in healthcare, diagnostics, hospitality or service oriented environment. Proven leadership and people management experience. Strong communication, interpersonal and conflict resolution skills. Excellent organizational and analytical skills. Proficiency in Microsoft Office Suite and CRM/customer service systems. Kn

Unknown

Customer Service Jobs, M-KOPA Solar Jobs. Responsibilities Designing and developing comprehensive training materials for new hire onboarding, including presentations, manuals, quick reference guides, and e-learning modules Designing role-specific training programmes tailored to different teams and skill levels, and keeping content current with product updates, policy changes, and process improvements Conducting classroom and virtual training sessions for new hires and existing agents, including product knowledge, systems and tools, and soft skills such as communication, conflict resolution, and customer service excellence Leading nesting programmes and providing hands-on coaching

Unknown

Customer Service Jobs, M-KOPA Solar Jobs. Responsibilities Designing and developing comprehensive training materials for new hire onboarding, including presentations, manuals, quick reference guides, and e-learning modules Designing role-specific training programmes tailored to different teams and skill levels, and keeping content current with product updates, policy changes, and process improvements Conducting classroom and virtual training sessions for new hires and existing agents, including product knowledge, systems and tools, and soft skills such as communication, conflict resolution, and customer service excellence Leading nesting programmes and providing hands-on coaching

Unknown

Customer Service Jobs, M-KOPA Solar Jobs. Responsibilities Designing and developing comprehensive training materials for new hire onboarding, including presentations, manuals, quick reference guides, and e-learning modules Designing role-specific training programmes tailored to different teams and skill levels, and keeping content current with product updates, policy changes, and process improvements Conducting classroom and virtual training sessions for new hires and existing agents, including product knowledge, systems and tools, and soft skills such as communication, conflict resolution, and customer service excellence Leading nesting programmes and providing hands-on coaching

Unknown

Customer Service Jobs, M-KOPA Solar Jobs. What You’ll Do Designing and developing comprehensive training materials for new hire onboarding, including presentations, manuals, quick reference guides, and e-learning modules Designing role-specific training programmes tailored to different teams and skill levels, and keeping content current with product updates, policy changes, and process improvements Conducting classroom and virtual training sessions for new hires and existing agents, including product knowledge, systems and tools, and soft skills such as communication, conflict resolution, and customer service excellence Leading nesting programmes and providing hands-on coaching d

Chanteq Limited

Key Responsibilities Handle incoming and outgoing customer calls professionally Assist customers with inquiries on balances, payments, and account status Maintain accurate and up-to-date billing records Follow up on outstanding payments and carry out collection activities Monitor customer accounts for delays or irregularities Investigate and resolve billing and payment discrepancies Qualifications & Requirements Bachelor’s degree in Business, Customer Service, or a related field Previous experience in customer service or collections is an added advantage What’s on offer Growth Opportunities: Be part of a growing company with opportunities for career development and

Aline Facility Management

KEY RESPONSIBILITIES Supervise, motivate, and mentor a team of customer service representatives to achieve performance goals. Monitor team performance, providing regular feedback and coaching to ensure high standards of service. Oversee daily operations of the customer service team, ensuring efficient handling of all customer inquiries through various channels (phone, email, live chat, etc.) Identify training needs and coordinate training sessions to keep the team up-to-date with the latest products, services, and regulations Support the onboarding process for new team members, ensuring they are fully trained and integrated into the team. REQUIREMENTS Prepare and present

Brightermonday Consulting

Job Summary / Overview As Operation Customer Expert (Local/Expat) you will be responsible for monitoring and applying a predetermined set of rules and guidelines to user-generated posts in order to best determine whether or not the communication is acceptable. Functional Responsibilities Gaining full understanding and in-depth knowledge of client policies and guidelines Review and moderate content from the Sub-Saharan African region Application of these guidelines against ‘flagged' or ‘reported' pieces of content to make judgment as to whether content in question is indeed inappropriate and in need of removal from the platform supported Use market specific knowledge, signal

WORK Global Careers Limited

JOB TITLE: Digital Customer Experience Officer (D-CEO) LOCATION: Kikuyu, Nairobi SALARY: KES 40,000 (Gross) COMPANY: Work Global Careers Key Responsibilities Manage tenant communication and resolve issues promptly Drive 100% rent and utility collections Follow up on arrears and coordinate disconnections where necessary Log, assign, and track issues via CRM (Zoho) Coordinate move-ins and move-outs Monitor property operations remotely and escalate issues Maintain accurate daily and weekly reports Key Requirements Diploma/Degree in Business, HR, or related field Experience in customer care or property management preferred Strong communication and co

Jawabu HR Consultancy Services Limited

➢  Proficiency in Chinese (Mandarin), Fluency in Chinese speaking and written expression. ➢  Proficient in English, able to perform basic interpretation between English and Chinese. ➢  Proficient in using office software. ➢  Have good communication skills, teamwork and can effectively coordinate the communication between the boss and team employees. ➢  Good time management and organizational skills. ➢  Be able to handle multiple tasks and maintain high efficiency. Assist in managing Chinese-related documents, emails and communications to ensure accurate translation and communication of information. Interact with Chinese people during projects and then communicate with local worke

Brites Management Services Limited

JOB TITLE: CALL CENTRE AGENT NATURE OF JOB: FULL TIME SALARY: KSHS. 30,000 JOB LOCATION: MOMBASA ROAD DUTIES AND RESPONSIBILITIES Customer Support (Inbound Calls) Respond promptly to incoming calls and customer inquiries. Provide accurate information about products, services, and company policies. Identify customer needs and offer appropriate solutions. Complaint Resolution Listen actively to customer concerns and complaints. Handle issues professionally, ensuring timely and effective resolution. Escalate complex cases to the relevant departments where necessary. Outbound Calling Make outbound calls to customers based on assigned campaigns, le

Jawabu HR Consultancy Services Limited

Ø Diploma or Certificate in Customer Service, Business Administration, or related field Ø At least 1–2 years’ experience in a call center or customer service role (cosmetics/retail experience is an added advantage) Ø Basic knowledge of cosmetics and beauty products is preferred Ø Proficiency in Microsoft Office and CRM systems Ø  Respond to inquiries about cosmetic products, pricing, availability, and promotions Ø  Provide guidance to customers on product selection where necessary Ø  Receive and process customer orders accurately Ø  Confirm orders, delivery details, and payment information Ø  Upsell and cross-sell cosmetic products to meet sales targets Ø  Follow up with customers on pending

WORK Global Careers Limited

Requirements 🎓 Diploma in Customer Care or any related field 🕒 2–3 years’ experience in customer service (real estate experience is an added advantage) 💬 Strong communication and interpersonal skills 📊 Ability to handle client inquiries, complaints, and feedback professionally 🤝 Customer-focused mindset with problem-solving abilities 📌 Responsibilities 📞 Handle client calls, emails, and walk-in inquiries 🗂️ Maintain client records and follow up on service requests 🏢 Support property viewings, bookings, and client onboarding 💡 Provide timely solutions to customer concerns and escalate issues when necessary ✅ Ensure excellent customer experience aligned with company standa

Jawabu HR Consultancy Services Limited

Diploma or Degree in IT, Graphic Design, Computer Science, or related field Experience in a call center or customer service role is an added advantage Knowledge of graphic design tools such as Adobe Photoshop, Illustrator, Canva, etc. Good understanding of computers, networking, and IT support Excellent communication and interpersonal skills Strong problem-solving skills and ability to multitask Professional, creative, and team-oriented Handle customer inquiries professionally through calls, chats, and emails Provide technical support and customer assistance Create simple graphic designs and promotional materials when required Support digital communication and online cust

WORK Global Careers Limited

Key Duties: Handle client inquiries & follow-ups Provide property information & manage records Support tenant relations & service requests Requirements: Bachelor’s Degree in Customer Service, Business Admin, or related field 2–4 years’ experience in customer care Real estate experience is a MUST Strong communication & problem-solving skills

Corporate Staffing Services Ltd

Customer Success & Retention Lead Job Location: Ruiru, Industry: ISP, Gross Salary: Ksh 80,000 Our client is a lleading privately owned Internet Service Provider, specializing in simple, affordable, and high-speed fiber internet solutions. The organization is committed to delivering a seamless customer experience through reliable connectivity, 24/7 technical support, and continuous investment in innovative systems and technologies. Through strategic partnerships with infrastructure providers, it aims to expand access to dependable internet services across the region Job purpose To own customer retention, reduce churn, and protect recurring revenue by building a high-performin

- Faharess Company

Certificate, Diploma, or Degree in Customer Service, Business Administration, Communication, Marketing, or related field Previous experience in customer care or front office operations is an added advantage Good communication and interpersonal skills Computer literacy and knowledge of Microsoft Office applications Ability to work under pressure and handle difficult situations professionally Strong problem-solving and organizational skills Ability to multitask and manage time effectively Fluency in English and Swahili; additional languages are an added advantage